Digital business
Perform through unified e-commerce
Agility at the service of TTM
From design to development, a Time-To-Market and business transformation-geared organisation.
Equipping your teams
Make the right digital tools available to your teams to facilitate their data utilization.
People AND Data centric
One-to-one and one-to-many journeys thanks to data and user research.
Digitalising the supply chain
From design to point of sale. Tracking, monitoring and informing in real time definitely leads to better sales.
Mass marketing or customization, sacrificed on the altar of regulation
With evolving GDPR regulations, we see beyond personalisation and loyalty, we have committed our innovation work to ways of acting on the natural recommendations of satisfied customers who will become brand ambassadors. Although we often talk about UX and the customer journey as a lever for satisfaction, this is no longer enough. Satisfaction is increasingly based on the quality of wider processes, with logistics and customer service contact. The sense of customer service is making a comeback and the human aspect is once again being taken into account .
EVENTS 2022
25
Apr
25
Apr
EPM Benchmark Webinar - Overview of solutions
100% digital
When one-to-one or one-to-many will replace B2B and B2C
Our teams are committed to this challenge, one that puts the human being at the centre, that of word of mouth. Because if marketing automation and inbound data are mature and constrained by regulations, if targeting customers is made more complicated, then it is advisable to move on to appropriate mechanisms: this is the true stake of recommendation engines, whether one-to-one or one- to-many.
Use cases
Digital Business Consulting Director
Customer Centric First
Whatever the term, Phygital, ROPO, Omnichannel..., the consumer wants to be perceived as unique in all his interactions with brands.
