A fashion house optimizes the management of its employees’ staffing
Context
A fashion house founded in 1910, our client is known for its fashion creations, perfumes, luxury accessories and leather goods.
In 2022, the brand achieved a turnover of 16.05 billion euros, an increase of 10.1% compared to the previous year. The company also increased its workforce by 12% to more than 32,000 employees worldwide.
Issues
When the company called on Micropole experts, it was in a phase of growth in its workforce, in the stores and within the company's various headquarters.
The challenge for the Micropole teams was therefore considerable, in fact, it involved:
- Simplify the construction of schedules for managers by taking into account the rhythms of each employee and the needs in the stores.
- Make it easier for employees (sales staff, cashiers, handlers, etc.) to access their schedules.
- Converge towards a single process, taking into account the specific local features of each store.
Some stores may have 200 salespeople, stock teams who restock the shelves, cashiers, security teams who do not have the same work schedules (4, 5, 6 day weeks, working one weekend per month).
Solution and method
To meet our client's challenges, we implemented a strategy which consisted of:
- Support our customer's teams in redesigning the UX path and navigation via UI design, technical configuration and development.
- Build the solution by sprint and in an agile way.
We were thus able to offer a solution focused on the user experience and based on Microsoft's Power Platform using the Power Apps, Power Automate and Dataverse modules.
The solution has been deployed in several stores in France and Dubai, with the aim of deploying it in all stores in France as well as in stores in Europe.
From a functional point of view, the application allows you to manage the schedule of each employee, by team, by month or by day.
UX and UI were also at the center of the development of the application which was designed to make the project a success and maximize adoption (choice of language, light/dark mode, etc.).
Benefits
Operational benefits :
- Saving time for store managers: manually creating schedules in Excel was time-consuming. MySchedule App reduces this time considerably.
- Error reduction and optimization in planning: the integration of management rules ensures compliance with constraints such as employee preferences, the maximum number of days worked per week, break time, and an employee's belonging to a particular function in the store.
- Aligning store needs with store employee skills by taking into account their specializations.
- Increased proactivity and flexibility in planning: managers can now quickly adjust schedules to meet peak demand and special events.
- And requests for changes or absences are also managed efficiently in the application.
- Real-time availability of schedules for store staff from their smartphones.
Strategic advantage: centralizing the data collected from schedules enables managers to analyze trends and thus anticipate staffing needs.
