Insurance sector

Better utilisation and security of customer data

For insurers who collect a large amount of data, the challenge is to better exploit and organise it for a simplified, complete and meaningful analysis. Moreover, due to the nature and quantity of the data they collect, insurers are facing increasingly frequent and heavy cyber attacks. It is crucial for everyone to have up-to-date and efficient responses, in order to protect sensitive customer data, and not break the trust relationship. Falling financial returns, the predicted contraction of the auto insurance pool, longer life expectancy, increasing health supervision and regulatory pressure on governance, risk and data are putting insurers under pressure. With consumers looking for ever more personalised experiences, digital technology enabling the deployment of innovative solutions, and AI and Big Data increasingly used, players have no choice but to innovate, optimise their economic performance, reduce their risks and improve customer service. To cope with these profound changes, insurance players must learn to use useful technologies and integrate them intelligently into their practices to remain competitive;