In the context of its ambitious growth strategy, Barclays, one of the leading foreign banks in France since 1917 and with a headcount of over 1500, entrusted Micropole and its partner SAS with improving efficiency, managing business activity and moderating sales teams thanks to its tools for sharing and following-up on activity and performance indicators.
At stake: a totally refined sales management: the sales representatives (about 300 users) share key business indicators, the consultants follow-up their own activity over the 6 preceding weeks, and the management has an overview of all sales outlets.
«Today, we can clearly see how the overall performance is built on improvements in individual performance. »
Patrick Moyon, Manager Sales tools and Support, Barclays
Lafarge
A world leader in construction materials, Lafarge publishes its Sustainable Development report, a report audited by an independent agency which highlights its actions and progress, each year. The data, which are voluminous and complex, are gathered with the expert support of Micropole, a BI (Business Intelligence) specialist for over 20 years.
"We chose Micropole because of its capacity to partner us end-to-end on the project. The Micropole teams partner the business side in the preparation phase of the reporting (schedule development, KPI definition, setting down the calculation rules …) and during the operational phase, as well as on the maintenance and enhancement of the technical tool which ensures data collection and processing".
Alain Guilleux, Lafarge Services Group Datawarehouse Manager.
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Galian
GALIAN chose Micropole to lead an audit assignment on data quality, in a Solvability 2 regulatory context.
The goal: to provide an analysis of the data quality, as well as recommendations on governance, management and steering of data quality in the context of regulatory compliance with Solvability 2.
But also to guarantee the reliability of published solvability indicators by ensuring their traceability.
Fnac
The Fnac has two million articles available for sale in its repository, but there is no way to identify the different supports related to the same item.
It’s not unusual, therefore, for an on-line customer to receive an alert concerning a product which has already been bought...but in a different format. Micropole has implemented a methodology based on data quality management, data mining, text mining and technical operational search techniques, implemented with SAS solutions. From now on, every product referenced on the fnac.com site benefits from optimal information quality. The emails sent to customers are better categorized, different versions of the product are available on the site and the browsing is simplified.
“I am fully satisfied to have led this project with Micropole. They proposed a relevant and highly efficient work method, and proved themselves to be solid partners.”
Hervé Hayat, Strategic Study Manager, Fnac
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